Authors: Wagstaff, C., Fletcher, D. & Hanton S. (2012)

Journal of Applied Sport Psychology, January 2012;24(1):26-47

Commentary by Dr. Judy Goss

This is one of the first analyses that I have seen examining the functioning of an NSO from a psychological perspective. Even though the research was completed in Great Britain, I certainly think that the findings are relevant and applicable to any Canadian NSO or PSO as well as their ISTs. As an IST member, many of us have had experiences with NSOs and ISTs that are what we might term “high functioning” and some that we would term “low functioning”. You might attribute the low functioning to lack of proximity to others or lack of communication because IST members are spread across the country. However, when you really think about it, it also has to do with the relationships that are formed by the members of the IST. If you are feel engaged, respected, connected, appreciated, and not threatened to express ideas or opinions, does distance really matter? Probably not.

The basic findings of the research indicated the importance of interpersonal relationships, understanding that relationships are dynamic and evolve constantly. From the research, they determined that in organizations that are successful, people have a greater ability to manage conflict, communicate emotions, manage and express emotions as well as regulate their emotions. Much of this information has been long asserted by organizational and industrial psychologists.

The research provides a good illustration of the importance of emotional abilities and skills that are essential to the development of international relationships. It brings into focus emotional intelligence which is certainly a component that mental performance consultants work specifically with coaches to develop, enhance and understand. It points to the importance of relationships and emotional intelligence within the members of the IST and NSOs. It is always an advantage to have highly intelligent and experienced people in their respective area however, their ability and desire to work on relationship building with the other members is essential to the overall functioning of the group. As OTP conducts its sport reviews, they consider the functioning of the NSO as an indicator of a sports ability to succeed. However, are they looking at it from a psychological or interpersonal standpoint?

I use to work with someone who just by her nature couldn’t help but build relationships, even with the server at the Starbucks or the delivery person from Federal Express. Her name was Donna. By the time, an athlete left her office, he/she would never forget meeting her, and the foundation for the relationship had been created. I often explain to coaches, administrators, and work colleagues about the importance of taking the time to develop the relationship. I tell them that they have to “do the Donna”, take the time, listen and engage.

Many sports will be judged this summer on their success at the Olympic Games in London. Sports that exceed their benchmarks will be highly praised. These NSOs and ISTs have work tirelessly to plan and preparation the environment for success for the athletes and coaches. I think we need to keep in mind that it is not so much what the IST or NSO does it is also how they do it.

Click here for the article